Below you’ll find important information and links to help you with the next steps toward your Nurse Aide certification. If you are seeking to renew your Pennsylvania Nurse Aide registration, please see the "Need to Renew Your Nurse Aide Registration?" section on this webpage.
Need Help? Please see your Candidate Handbook below for Customer Service Information.
To speak with a call center agent regarding taking an exam dial: (800) 457-6752
For certification reciprocity, renewal, or registry support, please dial: (800) 852-0518
Training programs please scroll down to the "Training Program Materials" in the Resources section below for information on how to use CNA365 to purchase vouchers, approve candidates for testing, add new training program users and reset your password.
Candidates are required to wear a face mask and bring the signed liability waiver to testing. Candidates under the age of 18 will not be allowed to test without a parent/guardian signature on the liability waiver.
See "COVID-19 Testing" in the Resources section of this page for detailed COVID-19 testing requirements.
Status Update - Temporary Nurse Aides and PA Act 138 Pathways
Student must complete the state-approved nurse aide training program.
If you did not complete a state-approved training, you may still register under a different eligibility route as listed in the Candidate Handbook.
Your Candidate Handbook is your handy guide to answer all the questions you have about submitting an application, scheduling, taking an exam, getting score results, and much more.
Create an account with our online CNA365 system to register for testing by clicking the "Sign Up" link on the login page. You will need to submit an application for testing in order to register for exams.
We highly recommend that you read the Registration Quick Reference Guide with detailed instructions on how to register online for your exam BEFORE you begin the registration process.
If you previously had an online Pearson VUE account (PCM or PULSE) to register for examinations and/or manage your nurse aide registration, you'll need to create a new CNA365 online account with Credentia. Click here to login and then click the "Sign Up" link on the login page.
When you create a new CNA365 account, all of the data from your old Pearson VUE online account will carry over to your new Credentia CNA365 account.
Take your written or oral exam conveniently from home or work through Credentia online proctoring!
A live proctor will monitor you through the webcam on your workstation to provide a secure exam experience.
To conduct a search, you will need the name, city, and date of birth OR registration number of the nurse aide.
To be eligible for continued enrollment on the Pennsylvania Nurse Aide Registry, you are required to work as a nurse aide at least one documented day (eight consecutive hours) for pay in an approved facility during the previous twenty-four (24) months.
Click here to create a CNA365 account to submit a renewal application. See our Renewal Quick Reference Guide on how to submit a renewal application.
If you are a nurse aide currently listed on another state’s nurse aide (or equivalent) registry as active and in good standing and wish to enroll on the Pennsylvania Nurse Aide Registry, click here to create a CNA365 account to submit a reciprocity application.
See our Reciprocity Quick Reference Guide on how to submit a reciprocity application.
Contact Credentia to:
Schedule, reschedule or cancel an examination
Request an excused absence
Ask questions about On-Line Registration
Obtain information regarding your Score Report
Obtain information regarding your examination
Contact Information:
(800) 457-6752
Monday – Friday 8:00 a.m. – 11:00 p.m. EST
Saturday 8:00 a.m. – 5:00 p.m. EST
Sunday 10:00 a.m. – 4:00 p.m. EST
Contact Pennsylvania NNAAP® Registry to:
Clarify information about the Registry
Change your current address or name once you are on the Registry
Obtain instructions to change your name or social security number once you are on the registry
Obtain information regarding reciprocity
Obtain information on continued enrollment on the Registry
Obtain a Recertification Test Registration Form
Contact Information:
(800) 852-0518
Monday – Friday 8:00 a.m. – 5:00 p.m. EST
Contact the Pennsylvania Department of Health to:
Inquire about the annotation of nurse aide registrations
Contact Information:
(717) 787-1816
Monday – Friday 8:00 a.m. – 4:30 p.m. EST
Website: www.health.pa.gov
Contact the Pennsylvania Department of Education to:
General information regarding nurse aide training requirements
A list of state-approved nurse aide training programs
Hours of Operation (Eastern Time Zone):
Monday – Friday 8:30 a.m. – 5:00 p.m.
333 Market Street 11th Floor
Harrisburg, PA 17126-0333
Website: www.education.pa.gov
Email: ra-natcep@pa.gov
Contact the Pennsylvania Department of Human Services to:
Obtain information/assistance regarding federal regulations for reimbursement from Nursing Facilities to employed nurse aides
Acquire help with any discrepancies in eligibility for reimbursement
For issues with testing or test reports, email ra-pwnurseaide@pa.gov
Contact Information:
(800) 932-0939, option 1
Monday – Friday 9:00 a.m. – 12:00 p.m. and 1:00 p.m. - 4:00 p.m. EST
6th Floor, Forum Place Building
555 Walnut Street
Harrisburg, PA 17101
Website: www.dhs.pa.gov
Email: ra-pwnurseaide@pa.gov